On-Site & Remote Support

Technology Breaks

You hire the best employees, but they are not equally computer literate. You purchase the best computer hardware and software, but technology is not perfect. You do everything right, but hackers wreak havoc with your website. Your employees can’t keep up with their job and compensate for IT problems, too. This burns up time. This costs your organization money and, potentially, customers.

Computers often have automated updates go wrong, freezing out any activity until it is fixed. Servers seem to go down for no reason at all. Viruses and spyware sneak their way into the network and causes unforeseen, costly issues. Your website might crash due to bad code or a hacker. There are any number of things that can technologically ruin your day if you don’t have the proper support in place to fix them quickly and professionally.

Relying on the in-house, hobbyist IT person who knows a lot about computers doesn’t help if they are busy or out for the day. And, as smart as they are, they are no substitute for trained professionals who are available when you need them to diagnose and correct complex IT problems. In fact, quite often a bad fix or Band-Aid is worse than no fix at all. In that case, you are going to have to call in the professionals anyway, so why not just start with them?

Knowing that Tech365 takes responsibility for all IT issues and works them to resolution gives our clients a sense of relief. The buck stops at our door!

Remote Support

Tech365 offers a solution to our clients that decreases the time to resolution (TTR) of IT issues, Tech365 Remote Support. We find that many times technical problems are relatively simple— and often times complex — technical problems that can be resolved without the need for an on-site visit. Technology is available to allow us fully secure access to your in-house computers and server. Using our secured remote support utility, we can diagnose and repair many common computer problems such as:

• Email configuration
• Software glitches
• Network configuration
• Web browser support
• File transfer or downloading
• Software usage support
• Office software support

Our Tech365 Remote Support technicians can fully administer computers, laptops, and servers using an Internet connection from our offices, homes, or wherever else we may be as if we were standing in front of it. This technology has amazing benefits including:

1. Quicker time to resolution
2. Less Intrusive than being on-site
3. Support can be performed after hours
4. Client-friendly
5. Eco-friendly saving costly resources
6. Location of computers don’t matter

Our remote support services save time, money, and headaches. Often times we are able to remotely connect within the hour, depending on availability of course, to address and resolve issues.

We offer and highly encourage Tech365 Remote Support to our clients to enable them to save time on support and prevent costly downtime.

On-Site Support

Not every problem can be solved remotely. In those situations, your lead engineer will come on-site to address and solve the issue at hand.

On-site visits enable us to discuss crucial or longer-term IT strategies, meet and dialog with staff, analyze potential on-site issues, and address those issues people only tell you about when you’re physically there.

As our slogan illuminates, we are available for your organization year-round

On-Site Support can mean different things to different organizations, so we provide a variety of services.

• Managed Data Backup and Recovery
• Network Security and Administration
• Windows Server Setup and Security
• Camera & Access Control Installation & Support
• Disaster and Business Continuity Planning
• Wired and Wireless Networking
• Virtual Server Hosting and Setup
• Proactive Network Monitoring
• Managed Google Apps and Office365
• Custom Application Development